If you find that your Microsoft Teams instance is running slowly, displaying blank tabs, or refuses to launch Teams Manager/External User Manager, there's a high likelihood that clearing your cache will resolve the issue.
This guide will teach you exactly how to clear the cache for Microsoft Teams, both on Windows and Mac OS.
💡 Keep in mind that clearing the cache in Microsoft Teams will prompt you to log in again, so make sure that you know your login credentials prior to proceeding.
It will also likely reset your device preferences (mic/camera).
🪟 Clearing Cache on Windows
There are two ways to clear Teams Cache on Windows. It can be done manually or with a PowerShell script.
1. Manual Method
Right-click on the Teams icon in your taskbar and select Quit Teams.
Once the application is closed, click on the Windows Key and R simultaneously to open the Run window.
Copy and paste the path found below into the Run window and click Enter.
%userprofile%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
Select all of the files in the folder that opens and delete them.
Restart Microsoft Teams.
2. PowerShell Method
The PowerShell Method performs the exact same procedure automatically. All you need to do is open PowerShell as an Administrator, paste in the following command, and click Enter.
$clearCache = Read-Host "Delete the Teams Cache (Y/N)?" if ($clearCache.ToUpper() -eq "Y") { Write-Host "Closing Teams..." -ForegroundColor Cyan try { if (Get-Process -ProcessName ms-teams -ErrorAction SilentlyContinue) { Stop-Process -Name ms-teams -Force Start-Sleep -Seconds 3 Write-Host "Teams has been closed successfully." -ForegroundColor Green } else { Write-Host "Teams is already closed." -ForegroundColor Yellow } } catch { Write-Warning $_ } Write-Host "Clearing Teams cache..." -ForegroundColor Cyan try { Remove-Item -Path "$env:USERPROFILE\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\*" -Recurse -Force -Confirm:$false Write-Host "Teams cache deleted successfully." -ForegroundColor Green } catch { Write-Warning $_ } Write-Host "Restarting Teams..." -ForegroundColor Cyan Start-Process "explorer.exe" "shell:AppsFolder\MSTeams_8wekyb3d8bbwe!MSTeams" }
🍎 Clearing Cache on Mac OS
On Mac OS, the same exact outcome can be accomplished by running a couple of Terminal Commands.
Right-click the Teams icon in the Dock and select Quit, or press ⌘ and Q simultaneously.
Navigate to Finder > Applications > Utilities > Terminal.
Copy and paste the Command specified below into the Terminal and press Enter.
rm -rf ~/Library/Group\ Containers/UBF8T346G9.com.microsoft.teams
Now copy and paste the other Command specified below and press Enter again.
rm -rf ~/Library/Containers/com.microsoft.teams2
Restart Microsoft Teams.
⛑️ Need more help?
Get further assistance with Teams Manager through our support chat widget within the app, or reach out to us at [email protected]