Introduction:
Introduction:
This article addresses an issue encountered after the release deployment of the External User Manager application. Alterations were made to the 'Approval' setting, replacing the previous list of approvers with a 'Default approver group' containing all approvers. This change may result in a synchronization issue, impacting the visibility of requests within the application for approvers in the tenant.
Problem Statement:
After the alteration to the 'Approval' setting, the application may encounter difficulties synchronizing the previous list of approvers into the newly added 'Default approver group'. As a result, the group's list remains empty, preventing approvers in the application from viewing and approving requests within the application. (View screenshots for examples)
The view of request tab(Empty):
Creating request -> request not being added in the list:
A 'Null-User' existing in the 'Default approver group'(which needs to be removed):
Solution:
To address this issue, it is necessary remove the existing 'Null-user' and to manually add the previously listed approvers to the 'Default approver group'.
Procedure:
1. Go to External User Manager settings.
2. Locate the ‘Approval’ from the left navigation bar.
3. Click on the ‘Default approver group’
4. As the pop-up opens, update the list by:
1) Deleting the 'Null-user'.
2) Manually adding the approvers back in the list.
5. Click on ‘Update’.
Conclusion:
By following the provided procedure to manually add the approvers back to the 'Default approver group', approvers in the application will regain visibility of the requests within the External User Manager application and be able to approve/reject them as expected.